Refund & Return Policy

LTLflow is a software platform operated by Pinnacle Logistics Group. All billing and payment processing is handled by Pinnacle Logistics Group through Stripe.

Because LTLflow provides digital software access and subscription-based services, the following refund terms apply.

1. Subscription Plans

Monthly Subscriptions

Monthly plans are billed in advance and may be canceled at any time. Refunds are not provided for partial billing periods. Upon cancellation, access will remain active through the end of the current billing cycle.

Annual Subscriptions

Annual plans are billed in full at the time of purchase.

We offer a 3-day money-back guarantee for annual subscriptions. Refund requests must be submitted within 3 calendar days of the original transaction date.

After 3 calendar days, annual subscriptions are non-refundable.

2. Hardware (If Applicable)

If your subscription includes physical hardware (such as QBOID dimensioning equipment), return eligibility and terms will be governed by the applicable hardware agreement provided at the time of purchase.

Unless otherwise stated in a signed agreement:

• Hardware must be returned within 30 days of receipt

• Equipment must be in original condition

• Return shipping costs are the responsibility of the customer

• Shipping charges are non-refundable

3. Non-Refundable Charges

The following are non-refundable:

• Professional onboarding or setup fees

• Custom API integration services

• Data usage fees already incurred

• Freight-related credits or services

• One-time API setup fees

4. How to Request a Refund

To request a refund, please contact:

• Email: [email protected]

• Subject: Refund Request – [Company Name]

Include your account details and reason for request.

5. Processing Timeline

If a refund is approved, it will be issued to the original payment method within 5–10 business days.

All refunds are processed by Pinnacle Logistics Group via Stripe.